Refund policy
We want you to love what you bought from us. If something isn't quite right, we're here to help with an exchange or store credit. Here's how it works.
Where you bought it is where you exchange it
Exchanges and store credit are handled through the same channel you bought from.
| If you bought from | You can exchange through |
|---|---|
| Our online store (minimalistlab.com or WhatsApp) | Our online team only, by email or WhatsApp |
| An MNML retail store | The same store where you made your purchase Our retail stores |
At a glance
| MNML Elements | MNML Moments | |
|---|---|---|
|
Change of mind (wrong size, style preference) |
Exchange or store credit within 7 days | Exchange or store credit within 7 days |
| Defective or incorrect item | Exchange or store credit within 30 days | Exchange or store credit within 90 days |
| Repairs | Repairs are assessed case by case. After we inspect your piece, we'll let you know whether it can be repaired and whether there's a charge. | Repairs are assessed case by case. After we inspect your piece, we'll let you know whether it can be repaired and whether there's a charge. |
For online orders, all periods start from the day you receive your order. For in-store purchases, they start from the date of purchase.
Refunds
We don't offer cash refunds. Instead, you can choose an exchange or store credit to use on a future purchase.
What can be exchanged
To qualify for a change-of-mind exchange, your item must be:
- unused and unworn
- in its original packaging, with all tags attached
- returned with your proof of purchase (an order number for online purchases, or an e-receipt for in-store purchases)
What can't be exchanged
The following aren't eligible for change-of-mind exchanges:
- earrings, for hygiene reasons
- custom or personalised pieces, including engraved items
- final sale items
If any of these arrive defective or incorrect, they're still covered within the defect period for their collection.
Good to know
- One exchange per purchase. Each transaction can be exchanged once.
- Exchanges depend on availability. If your chosen replacement is out of stock, we'll offer store credit instead.
- Price differences. If your new item costs more, you pay the difference. If it costs less, the balance isn't refunded in cash.
How to request an exchange
If you bought online:
- Email hello@minimalistlab.com or WhatsApp us at 011-6177 7827 with your order number and the reason for your request.
- Once your request is approved, we'll send you return instructions.
- When your item arrives, we'll inspect it, then process your exchange or issue store credit.
If you bought in-store:
- Bring the item, in its original packaging, to the same store where you made your purchase.
- Bring your e-receipt.
- Our team will inspect the item and process your exchange or store credit on the spot.
Return shipping (online orders only)
- Change of mind: You cover the cost of shipping the item back to us.
- Defective or incorrect items: Contact us first, and we'll advise you on return shipping.
Frequently asked questions
Can I get a refund?
We don't offer cash refunds. You can choose an exchange or store credit instead.
I bought online. Can I exchange at a store?
No. Online purchases can only be exchanged through our online team, by email or WhatsApp. In-store purchases can only be exchanged at our retail stores.
How long do I have to exchange an item?
For a change of mind, you have 7 days. For a defective or incorrect item, you have 30 days for MNML Elements and 90 days for MNML Moments.
Can I exchange earrings?
Earrings can't be exchanged for a change of mind, for hygiene reasons. If they arrive defective or incorrect, they're covered within the defect period for their collection.
Can I exchange an engraved piece?
Custom and personalised pieces can't be exchanged for a change of mind. Defects are still covered.
What if I bought from Shopee or TikTok Shop?
Please follow that platform's return and exchange process.