Online Shopping Guide
Everything you need to know about shopping with us!
We all love discounts, but how do you use our discount codes? You can add your discount code after you Check Out your Cart; during Customer Information, Shipping Method or Payment Method. Key in the discount code into the Discount field.
We have 3 payment methods available. Choose:
- PayPal or iPay88 for credit card transactions (Visa, MasterCard & Amex).
- iPay88 for all local online banking (e.g. M2U, CIMB Clicks).
- Bank Deposit for cash bank-in via cash deposit machine or bank counter. Our account number will be displayed once you have completed placing your order.
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Kindly provide your payment proof (print-screen for online payments/snap a picture of your bank-in slip if using Cash Deposit Machine) and email it to customerservice@vintage1988.com with the title of 'Payment Proof for Order ___ '. We will email you the payment confirmation within 1-2 working days.
For any additional amount of money being banked in, we will place the cash together with your parcel (we advise no more than RM10 of extra money paid).
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All international orders are processed in USD. While the content of your cart may be displayed in a different currency, you will checkout using USD at the most current exchange rate.
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The shipping rate varies depending on the destination and will be reflected in the total displayed, which will be the total payable amount.
For Local orders:
- We provide free local shipping across East + West Malaysia for orders above 15 USD / MYR60
- For orders below 15 USD / MYR60, shipping is set to 2 USD / MYR8.00 for West Malaysia and 3 USD / MYR12.00 for East Malaysia.
- All orders are shipped with Poslaju, Skynet, etc. A tracking number will be provided to you once the order is processed, which you can check here.
- It will take us one working day to process and prepare your order, after which local delivery will take approximately an additional 2-3 working days.
- For East Malaysia, it will take an additional 2 working days.
- For parcels that have been undelivered or returned to us, please note that re-deliveries will be set to 2 USD / MYR8.00 for West Malaysia and 3 USD / MYR12.00 for East Malaysia.
While all orders are carefully packed before shipping, we do not practice a returns + exchange policy for the below reasons:
- Change of mind (for charms or accessories)
- Returning or exchanging a gift
- Wear and tear
We provide warranty exclusively for product quality issues. This warranty is only valid 14 days from the date of purchase.
- For purchases made via outlet, kindly return to any of our outlets with your original receipt.
- For purchases made online, kindly email us at customerservice@vintage1988.com
Terms & Conditions for Returns + Exchanges:
- Merchandizes must be returned in their original condition and packaging.
- Returned item must be unworn or 100% new. We do not allow exchange or refunds if the item is not in its original condition or a defect is caused by the customer.
- We are not responsible for lost parcels that are sent back for returns or exchange.
- Exchanges can only be performed once.
- Costs for shipping back to ML are to be borne by the sender.
For International orders:
- Kindly provide the recipient's corresponding international contact number when keying in delivery details.
- It will take us one working day to process and prepare your order, after which delivery will take approximately an additional 3-5 working days.
- Once you have placed an order, an email will be sent to you with a tracking code that you can use to track your delivery progress.
- ML cannot be held responsible for any delays that may occur due to local duties and taxes, or any items that are lost in transit.
- ML cannot be held liable for any orders held at customs, or the subsequent costs to release the items. Payments and rates will vary depending on your country's policies.
- For parcels that have been undelivered or returned to us, please note that re-deliveries will be set according to standard shipping charges.
- Free shipping is available for purchases over fixed amounts; rates differ for each country.
- For all shipping charges, kindly refer to the chart below:
