Frequently asked questions
1. When will I get my order?
We’ll work quickly to ship your order as soon as possible. Once your order has shipped, you’ll receive an email with tracking details. Delivery times vary depending on your location.
You can check out our shipping details [here].
2. How much does shipping cost?
You can check out our shipping details [here].
3. What material is the Elements Collection made of?
The Elements Collection is made from premium steel, including titanium and stainless steel, designed for durability and everyday wear.
4. What material is the Moments Collection made of?
The Moments Collection is crafted from 925 Sterling Silver, offering a refined, semi-fine jewellery finish.
5. Is your jewellery waterproof?
Elements Collection (Premium Steel): Yes, water- and sweat-resistant for normal daily use.
Moments Collection (925 Silver): Not waterproof. Please remove before showering or swimming.
Avoid prolonged exposure to harsh chemicals to maintain the finish.
6. What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
7. Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
8. How long will the jewellery last?
With normal wear and proper care, MNML jewellery can last for many years.
9. Do you provide a warranty?
Yes.
- 30-day warranty
- 1-to-1 exchange if repair is not possible
- Lifetime repair support for logo tag, jump ring, or lobster hook issues
- 90-day warranty
Warranty does not cover wear and tear, misuse, or accidental damage.
10. Why should I sign up for a membership?
Membership allows us to:
- Track your purchase history for easier exchanges
- Let you collect points to redeem merchandise
- Enjoy points that never expire
It also ensures smoother after-sales support.
11. Do you have a gift box?
Yes. A hard paper gift box is available as an add-on for RM5 per box. You can check it out [here].
12. Will your jewellery cause irritation or turn my skin green?
No. Our jewellery is skin-friendly and does not react with skin like cheap alloy materials.
13. Are your jewellery pieces for women only?
No. Most MNML jewellery is unisex and designed to be worn by anyone.
You can explore our unisex styles [here]
14. Are your pearls real?
If the product description states “Freshwater Pearl”, the pearls are natural.
Otherwise, they are man-made pearls.
Full details are always listed on each product page. You can explore our Pearl Series [here].
15. Which pieces would you recommend?
First-timers: Essential styles (Oliva, paperclip chain, snake chain)
Regular wearers: Bold or Celestial designs
Explorers: DIY, Engraving, or statement pieces
16. Why does my jewellery come in an envelope?
Our envelope packaging is designed for easy everyday storage and portability, keeping things minimal and practical.
17. Are engraved or personalised items refundable or exchangeable?
No. Engraved or personalised items are final sale and cannot be exchanged or returned.
18. Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.